It is a rare thing to stop me in my tracks as a customer. But, recently a small business did just that, surprised and delighted me with its excellent customer service.
I needed an elaborate costume for a performance and found Rad 80's Fashion. From order to delivery, the sole proprietor treated me like a a VIP. I felt valued and special at each crossroad of our relationship. This owner was proactive and thoughtful as she found ways to ensure I was satisfied. Shouldn't that be the goal of every business? Even home businesses with limited resources and finances?
The secret sauce to happy customers is first, creating customer service strategies that involve going the extra mile and second, ensuring a happy work environment. If these two basics are met, you should be able to create a customer service policy that ensures loyalty and repeat business. Check out these customer service tips...read more.
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Simple Customer Service Tips & Strategies
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